Technical Support Engineer (Cloud)

Join CoreWeave, a leading cloud infrastructure provider powering the AI revolution. As a Senior Cloud Support Engineer, you'll be at the forefront of technology, collaborating with engineers and researchers to resolve issues impacting mission-critical applications and AI training workloads. Your contributions will ensure seamless performance and reliability for our customers.

• Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
• Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
• Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.

• Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
• Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions
• Proven hands-on work experience with Kubernetes
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
• Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
• 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
• Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
• Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
• Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
• Experience with observability tools such as Grafana
• CKA Certified
• Demonstrated experience with training, coaching, and creating onboarding materials
• Operates in a fast-paced, global, 24/7 support team environment
• Ability to collaborate across different time zones
• On-site office environment, hybrid, or remote options depending on location
• Flexible to travel up to 10% (~25 days/year)
• Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk
• You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux
• You love to dive into problems, test for solutions, and enjoy engaging with customers
• You’re curious about AI