Senior Manager of Technical Support Engineering (Cloud)

Join CoreWeave, a leading cloud infrastructure provider specializing in AI and HPC workloads. As the Senior Manager of Technical Support Engineering - Infrastructure, you will own and scale our infrastructure support function, leading a globally distributed team of skilled engineers. You will set the technical and operational bar for the entire function, design operating systems, and drive talent acquisition and retention. This role offers prominent visibility and influence across the company, and you will have the opportunity to make a significant impact on our customers and the organization as a whole.

• Own, scale, and continuously improve CoreWeave's infrastructure support function, ensuring high-quality support for customers running AI and HPC workloads.
• Lead talent acquisition and retention efforts by hiring, onboarding, and developing engineers, while building the structure and processes that allow the team to scale.
• Implement quality assurance measures, including ticket reviews and best-practice playbooks, that raise the bar on resolution speed, accuracy, and consistency.

• You have 5+ years of people-leadership experience and 8+ years total in technical support/operations, including running a 24/7 support function at scale in a cloud operations environment
• Leadership & Communication: proven ability to lead through senior talent and set direction for a function, with executive-level communication skills
• You've led a globally distributed team across time zones
• You lead with empathy and aren't afraid to get your hands dirty. You do the work alongside your direct reports and model the standard you set
• You've designed the operating model for a support org, including coverage/staffing model, escalation boundaries, SLOs, and evolved it as the org scaled
• You've built enablement and quality programs that scaled across a function or multiple teams — and can show the measurable improvement they drove
• You're a calm, clear communicator with customers and executives during critical incidents, and you resolve conflicts effectively across teams and organizational boundaries
• Program Management: experience with program-management tools and methodologies
• You're energized by leadership excellence and talent development: diligent performance management, coaching, and growing each engineer according to their individual needs
• You have a strong background in Linux, containerization technologies, and Kubernetes, and you understand virtualization and cloud computing concepts. Experience at a hyperscaler or cloud infrastructure provider is a strong plus
• Problem-Solving & Adaptability: robust problem-solving skills and adaptability at organizational scale, in a fast-paced, hyper-growth environment
• You think in systems and multi-quarter plans. You've defined KPI/SLO frameworks, reported to senior leadership, and owned capacity and growth planning for a function, not just a single team
• Strategic & Operational Planning: you build operating systems, plans, and metrics that scale a function beyond what any one person can hold
• We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match
• You're excited and curious about AI
• You love to dive into problems, test for solutions, and enjoy engaging with customers
• You're an expert in what it takes to be an excellent leader and foster an environment in which people are excited and inspired to participate
• Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk:
• Hands-on Kubernetes operations experience (CKA certification a plus)
• Experience supporting AI/ML, HPC, or GPU-accelerated workloads at scale
• You have some experience with infrastructure as it relates to Data Center Operations
• Familiarity with Slurm/SUNK, RDMA networking, distributed storage, and observability tooling such as Grafana