Head of Operations Analytics

Join Adyen, a leading global payment company, as the Head of Operations Analytics. In this role, you will lead a team of around 10 people, support an Operations organization of over 1,000 people, and work closely with the Global Operations Leadership team. You will set a clear vision for the team, act as a trusted thought partner to Operations leadership, own performance insight and business storytelling, define metrics and improve decision quality, and build scalable insight capabilities. This position offers a range of benefits, including a global exchange program, weekly happy hour, delicious healthy lunches, a phantom share package, a yearly trip to Amsterdam, paid holidays, and work from home opportunities.

• Lead and evolve the analytics and insights team, setting a clear vision for how the team supports business performance, planning, and decision-making.
• Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs, supporting business performance reviews with concise narratives and clear recommendations.
• Establish robust KPI definitions, performance frameworks, and success measures, improving consistency in how performance is measured across teams, projects, and reviews.
• Stakeholder Credibility: A proven track record of influencing senior stakeholders and translating complex data into clear, persuasive business narratives
• Intellectual Rigor: The ability to challenge weak assumptions or misleading conclusions constructively and with authority
• Technical Literacy: This role does not require writing production code or architecting data pipelines. It does require enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue
• Operational Judgment: Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise
• Change Management: Experience leading teams through shifts in operating models and raising performance standards
• Analytical Leadership: you have at least 5 years of experience leading analytics teams with experience managing / growing leaders, ideally within a fast-scaling or transformation-led environment
• A Calm Communicator: You maintain presence and credibility even when under pressure or challenging senior leadership
• A High-Standards Leader: You drive excellence and rigor without becoming bureaucratic
• A Strategic Operator: You are practical and forward-looking, able to simplify complexity for others
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!