Customer Success Manager (Enterprise @ Fullpath)

Join Fullpath as a Customer Success Manager for Enterprise Accounts. In this remote position, you will build meaningful relationships with clients, analyze their performance, and collaborate with cross-functional teams to optimize revenue opportunities. You will have the opportunity to make a significant impact on the company's success and work in a data-driven environment.

• Establishing and maintaining strong relationships with enterprise-level customers, acting as their primary point of contact and advocate within the company.
• Proactively identifying risks to customer retention and implementing strategies to minimize churn, including communicating ROI and optimizing success based on data analysis.
• Collaborating with cross-functional teams to develop and execute plans that meet the needs of customers, while also optimizing revenue opportunities.

• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Strong work ethic and high energy levels
• Experience working with CRM systems
• Ability to build and implement follow-up processes
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
• High level of competency working with data to drive business focus and decision-making
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Experience in digital advertising with Google AdWords and Facebook Advertising
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication