Emergency Team Member

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Emergency Team.

What you will be doing

You will be part of our Emergency Team and communicate with customers via phone calls or email. More specifically, you will:

• Communicate with customers via phone and email to guide them after an accident in a team that operates in shifts (24/7).
• Collect and record all required information and accident details from the customer.
• Provide updates and reassurance to customers throughout the entire claims process.
• Track each case until settlement, ensuring no step is missed.
• Handle customer complaints with professionalism and empathy.

• Contribute to improving internal processes and taking part in projects that enhance customer experience.
• What we are looking for

• Strong communication and interpersonal skills.
• Fluent in English.
• Team player and creative thinker.
• Great attention to detail.
• Ability to remain calm under pressure and to help others keep calm too.
• Tech-savvy.
• No previous experience is required; however, any familiarity with the role would be considered a plus.

Compensation & Benefits

• Monthly gross salary range 1210€ - 1750€ (x14 months).
• Medical insurance.
• Employee discount for all Hellas Direct products.
• 25 days of annual leave.
• Meal voucher.

What matters to us and our customer service team is whether the person who has just finished a conversation with us is happier than before.