Junior Customer Success Specialist (Spanish Market, Growing Impact Scale Up)

Join Simvia, a growing impact scale-up, as a Junior Customer Success Specialist for the Spanish market. In this role, you will take full ownership of your portfolio, guide new customers through onboarding, manage renewals, provide strategic guidance, monitor customer health, support expansion, and improve internal processes. Enjoy benefits such as flexible working hours, travel reimbursement, rapid career advancement, pension contribution, and remote working. Fluency in Spanish and English is a must, and experience in a customer-facing role is preferred.

• Assumer la responsabilité de votre portefeuille de clients, en tant que point de contact stratégique de confiance tout au long du processus d'intégration et de renouvellement.
• Guider les nouveaux clients à travers un processus d'intégration structuré et travailler avec notre spécialiste de l'intégration pour les aider à devenir des utilisateurs actifs.
• Surveiller la santé des clients, repérer les risques de désabonnement tôt et agir avant qu'ils ne deviennent des problèmes.
• Spanish and English language fluency both spoken and written is a must for this role. Fluency in French or Italian is a strong plus
• Confident managing a large number of accounts with different needs and priorities
• Tech-savvy and eager to learn new tools. Experience with B2B SaaS, or with tools like HubSpot and AI assistants (Claude, ChatGPT), is a plus, not a requirement
• 0–2 years in a customer-facing role such as Customer Success, Account Management, Support, or hospitality. Internships count, and candidates from non-SaaS backgrounds are welcome
• A genuine self-starter: curious, organised, and comfortable owning your work in a fast-moving scale-up