Key Account Manager (MNO)

Join our team as a Key Account Manager (MNO) where you will be responsible for managing growth, governance, and overall customer relationship management for our three strategic MNO accounts. You will act as the primary customer interface, owning stakeholder relationships, commercial performance, contract governance, and customer satisfaction. Your role will involve driving revenue growth, customer retention, and successful execution of critical programs and services. You will also develop and execute strategic account plans, build trusted relationships with stakeholders, and represent the company at executive governance forums.

• Accountable for managing growth, governance, and overall customer relationship management of the company’s three MNO strategic accounts.
• Acting as the customer interface, owning stakeholder relationships, commercial performance, contract governance, and customer satisfaction across all MNO accounts.
• Driving customer retention, identifying new business opportunities, and ensuring successful execution of critical programmes and services.

• Experience in strategic sales methodologies and techniques, bid writing, negotiating skills structured sales processes and formal RFP processes
• Experience working with engineering and project management processes, costs and typical pricing models
• Experience of building long-term, quality customer relationships and navigating the negotiating cycle with maturity and a partnership ethos
• Experience working in telecommunications and a good understanding of the technical landscape to translate customer requirements into reality
• Degree level qualification, or Advanced Apprenticeship supported by Professional Development (desirable)
• Experience assessing complex stakeholder relationships with the ability to present effectively and build relationships with C-Suite and Board level stakeholders
• Experience of leading contract negotiations for long term partnerships through to a successful conclusion in a technical environment
• Demonstrate strong commercial contractual experience (negotiate contracts), financial management skills, financial / economic modelling understanding (can read and translate financial models)
• Proven experience of business development activity to achieve revenue targets and budgets and drive opportunities through to completion