Collections Agent

Join Carmoola, a fast-growing fintech startup, as a Collections Agent. In this high-contact role, you'll engage with customers who have fallen behind on their payments, helping them find fair and affordable solutions. You'll need to be confident and comfortable talking on the phone, and you'll play a crucial role in keeping people on the road while ensuring they are treated fairly. The position offers growth opportunities, stock options, a modern office in Kings Cross, 25 days of holiday, and the chance to learn fast among like-minded peers.

• Support customers who have fallen behind on their payments by making outbound calls and handling inbound contact, having honest and empathetic conversations to understand their circumstances.
• Agree realistic, affordable repayment arrangements that work for the customer and for Carmoola, and follow them through to completion.
• Keep accurate records of every interaction, logging every interaction clearly and completely so each account has a full, compliant history.

• This is a role for someone who is a great listener, stays calm under pressure, and genuinely wants to help people through a difficult moment. You don't need years of experience, just the right attitude and a real care for getting the customer outcome right
• A customer-first mindset. You care about doing the right thing by people, especially those going through a hard time
• Calm and resilience. You stay composed and professional, even when a call is tough or emotional
• If you don't tick every box, please apply anyway. We care far more about attitude and potential than a perfect match on paper, and we'd love to hear from you
• Great communication. You're confident and warm on the phone, a strong listener, and able to hold difficult conversations with empathy
• No collections experience? No problem. You don't need a background in collections. We'll give you full training and teach you everything you need to know. What matters most is the right attitude and a genuine care for customers
• Drive and teamwork. You want to hit your targets and support the people around you
• Genuine excitement for Carmoola's mission and the chance to help shape how people get on the road
• Organisation. You keep on top of your workload and record information accurately
• Call centre experience would be great. Time spent in a call centre, or any other phone-based role like customer service or retail, would be a real plus, but it isn't essential