Field Deployment Engineering (FDE) Team Lead

Join our Customer Solutions Architecture (CSA) team as the Field Deployment Engineering (FDE) Team Lead. In this role, you will lead and develop a team responsible for designing and delivering technical solutions that maximize the value of Bob. You will combine people management, technical leadership, and hands-on involvement in complex customer solutions. The ideal candidate has 5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture, and 1-2 years of experience in people management or team leadership.

• Lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
• Set priorities, support the team’s performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
• Partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bob’s platform strategy.
• 5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture.
• 1–2 years of experience in people management or team leadership.
• Demonstrated leadership capabilities through mentoring, technical guidance, project leadership, onboarding, or supporting the professional development of others.
• A genuine interest in people management, with the ability to motivate, coach, provide feedback, and build strong working relationships.
• Deep hands-on experience integrating SaaS platforms using APIs, webhooks, middleware, automation tools, and related technologies.
• Strong business and technical orientation, with the ability to translate complex customer needs into practical and scalable solutions.
• At least 2 years of hands-on experience with AI-assisted development and vibe coding, using AI tools to build integrations, automations, prototypes, or custom solutions.
• Strong analytical, decision-making, problem-solving, and troubleshooting skills.
• Strong customer-facing and consulting skills, with experience working directly with enterprise customers.
• Excellent communication skills and the ability to provide clear technical direction and constructive feedback.

**Nice to Have**

• Experience conducting performance conversations, providing structured feedback, or supporting career development.
• Experience leading technical projects or coordinating the work of an integrations, implementation, or solutions team.
• Familiarity with HCM, HRIS, payroll, identity, or other enterprise SaaS ecosystems.
• Experience working with extensible SaaS platforms and configurable data models.
• Experience designing end-to-end enterprise workflows across multiple systems.
• Familiarity with cloud services, authentication methods, APIs, and integration security concepts.

**What Success Looks Like**

• You build an engaged, collaborative, and high-performing team.
• Team members receive clear direction, regular feedback, effective mentoring, and meaningful opportunities for professional growth.
• Team priorities and workloads are managed effectively, and high-quality customer solutions are delivered on time.
• You empower team members to take ownership while providing the technical direction and support they need.
• You remain close to the technology and contribute directly to strategic and complex customer solutions.
• Complex technical, delivery, and customer challenges are resolved effectively.
• The team delivers scalable and maintainable solutions that align with Bob’s platform strategy.
• AI-assisted development is used effectively to improve delivery speed and quality.
• Customers and internal stakeholders view you and the team as trusted technical partners.