Product Support Engineer (EMEA)

Join Telnyx as a Product Support Engineer (EMEA) and troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products. You'll collaborate with customers, vendors, and engineering teams to resolve cases, contribute to bot-building and workflow automation, and document solutions to improve self-service resources. This role operates on Central Time (UTC+1) and offers flexible work options, unlimited personal time off, and competitive benefits based on location.

• Troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, collaborating with engineering teams.
• Contribute to the development of an AI-first support model by building bots, automating workflows, and turning repetitive tasks into cron jobs.
• Document solutions, improve self-service resources, and collaborate with customers, vendors, and engineering teams to resolve cases.
• We're looking for a curious, technically-minded problem solver — not someone to just close tickets
• A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it
• Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
• Background in Computer Science, IT, networking, or equivalent hands-on experience
• Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
• Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
• Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
• API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
• You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
• Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
• Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
• Experience using n8n, Zapier, Git/GitHub, or similar