Account Coordinator

Join Talkspace as an Account Coordinator, where you'll build and maintain strong relationships with key stakeholders, provide exceptional service, and collaborate with various internal teams. You'll be responsible for client relationship management, internal collaboration, client onboarding and implementation, and reporting and analytics. Enjoy benefits such as a wellness stipend, flexible PTO, access to Talkspace products, equity, a 401k retirement savings program, and comprehensive medical, dental, and vision coverage.

• Développer et maintenir des relations solides avec les parties prenantes clés des clients, en veillant à leur satisfaction et à leur fidélisation.
• Servir de point de contact pour les comptes existants, en fournissant un service exceptionnel et un soutien pour répondre à leurs besoins.
• Collaborer avec les équipes internes pour assurer l'alignement sur les besoins des clients, les retours d'expérience et les offres de produits.

• Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives
• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts
• Strong project management and organizational skills, with the ability to
• Experience with CRM software (Salesforce, HubSpot, etc.) and
• Data-driven decision-making
• Results-oriented with a passion for delivering value to clients and
• Proactive, self-motivated, and able to work independently in a
• Fast-paced environment
• Experience in B2B2C mental health-related industries is highly preferred
• Driving business growth
• Empathetic and customer-focused, with a genuine interest in improving
• Manage multiple accounts and projects simultaneously
• Mental health outcomes for those we serve