Customer Care Manager (Dutch) - Belgium

Join Onepilot, a fast-growing startup in the customer support industry. As a Customer Care Manager, you will lead and scale customer support operations, build strong client partnerships, drive continuous improvement, and contribute to Onepilot's growth. This role is based in Belgium with regular travel to Paris and offers a competitive salary, flexible remote policy, and opportunities for professional growth.

• Lead and scale customer support operations by managing and developing dedicated teams of customer support agents, ensuring operational excellence.
• Build strong client partnerships by developing trusted relationships, understanding their business challenges, and providing actionable recommendations.
• Drive continuous improvement by analyzing operational performance, designing and optimizing customer support processes, and collaborating with internal teams.
• 3+ years of experience in customer support, customer success, account management, or operations roles
• Experience in a startup, scale-up, or fast-growing environment
• Strong ownership mindset and ability to manage multiple priorities
• Data-driven approach with a passion for performance and continuous improvement
• Excellent communication and stakeholder management skills
• Hands-on attitude: you like understanding problems and finding practical solutions
• Fluent in Dutch and English (or Dutch native with strong professional English)
• A Belgian Master’s degree is a strong plus, especially for regulatory requirements related to our clients
• Experience in SaaS, customer operations, or outsourced customer support is a plus