Client Success Manager (EMEA)

Join PERSUIT as a Client Success Manager (EMEA) and play a key role in modernizing how in-house legal teams manage outside counsel and legal spend. You will oversee a portfolio of enterprise clients, craft strategic success plans, manage projects and stakeholders, and drive ongoing change management. This is a hands-on, high-responsibility role that requires a proactive and commercially curious mindset.

• Gérer un portefeuille de clients d'entreprise à travers l'EMEA, supervisant l'ensemble du cycle de vie du client, de l'intégration à l'adoption, à l'expansion, à la défense et au renouvellement.
• Élaborer des plans de succès stratégiques et basés sur des données pour les clients, en fonction de leurs objectifs et des domaines de potentiel et de valeur non exploités.
• Construire des relations et de la confiance avec les parties prenantes, les convertissant d'utilisateurs à défenseurs et agissant en tant que voix du client pour les retours sur le produit.

• If you’re a problem-solver with a knack for strategic relationship management, communication, and rigorous project management—and you love moving stakeholders through meaningful change—we’d love to meet you!
• An understanding of how to drive impact across the customer lifecycle and navigate complex organisations. You see the bigger picture, detecting both early risk signals and growth opportunities
• You’re a clear and confident storyteller who makes complex ideas and data easy to understand at all levels, from executives to end users. You help your stakeholders become highly persuasive internal communicators of PERSUIT’s value themselves
• You work efficiently and prioritise what matters most. This may include bringing technical curiosity to your work and using AI to work smarter and more efficiently
• 4–6+ years of experience in Enterprise SaaS Customer Success or Consultancy—or a shorter track record with clear evidence of early ownership of strategic accounts. It’s an added bonus if you’ve overseen software implementations and launches
• We care more about your trajectory than your years. If you’ve taken on more than your title suggested, we want to hear about it
• Ability to travel up to 10% for client and internal meetings or events
• A positive, can-do mindset that starts with “yes, and” rather than “no, but”, which you apply to taking ownership, problem-solving, and collaboration
• Candidates must have current, valid work authorization in the country where the role is based
• Background in legal ops, legaltech, fintech, or enterprise SaaS
• Background in legaltech, fintech, or enterprise SaaS
• Experience in a startup or scale-up environment, with the adaptability and pace it demands
• Knowledge of legal pricing, law firm RFP processes, and/or corporate legal departments
• Experience working in a startup or scale-up environment, with the adaptability and pace that comes with it