Customer Support Specialist

Join Parafin as a Customer Support Specialist, where you'll provide exceptional support to our customers and represent our partner brands. This full-time position involves answering customer inquiries via email and phone, documenting feedback, reporting software bugs, and contributing to team projects. You'll have the opportunity to work with leading brands and help small businesses grow. Benefits include health, dental, and vision insurance, a 401k plan, unlimited PTO, and more.

• Répondre aux demandes des clients par e-mail et par téléphone, tout en respectant nos niveaux de service et nos normes de qualité.
• Agir en tant que voix du client en interne, en aidant à construire une offre de support produit de classe mondiale.
• Contribuer à la documentation, à la formation sur le produit et à d'autres projets d'équipe au fur et à mesure qu'ils se présentent.

• Thrive in ambiguity
• Excellent prioritization skills and attention to detail
• Positive contributor to team and company culture
• Ability to provide seamless, high-quality customer support for multiple brands
• Previously worked at an early-stage startup
• Phone support experience
• Proficiency with Zendesk
• A minimum of 2 years in software customer support, fintech, or financial services experience