Creative Operations Lead

Join Translation, a leading creative agency, as the Creative Operations Lead. In this critical operational leadership role, you will ensure the right people are on the right work at the right time across all active accounts and initiatives. You will manage staffing allocations, lead the rollout of a new resource management platform, balance competing demands, manage freelancer relationships, oversee awards submissions, and collaborate with cross-functional teams. This position offers comprehensive health benefits, financial well-being support, flexibility, and various discounts and perks.

• Gérer et superviser les allocations de personnel sur tous les comptes clients actifs, en veillant à ce que les personnes soient planifiées avec précision et mises à jour en temps réel.
• Diriger le déploiement et l'adoption continue de la nouvelle plateforme de gestion des ressources de Translation, en servant d'administrateur principal et de champion interne.
• Équilibrer les demandes concurrentes entre le travail client facturable, les opportunités créatives proactives, les propositions de nouvelles affaires et les initiatives internes.

• Deep understanding of how creative agencies work, the rhythms of production, the difference between billable and non-billable time, and how to protect both
• A natural collaborator who builds trust quickly and maintains it under pressure
• A systems thinker who is equally comfortable in the weeds of a staffing grid and in a strategic conversation about organizational design
• Freelance recruiting experience and negotiation skills
• Strong command of resource management tools and platforms; experience leading a tool rollout or system migration is a plus
• 6+ years of experience in resource management, project management, creative operations, or a related function within a creative agency or marketing organization
• High integrity around people data: this role has visibility into utilization and performance-adjacent information and must handle it with discretion
• Clear, confident communicator who can translate operational complexity into simple, actionable recommendations for senior leadership
• Experience managing or willing to learn managing awards submissions and/or case study development, with a clear understanding of how agency recognition supports business development
• Proven track record managing complex, multi-account staffing in a fast-paced environment where priorities shift quickly
• Experience managing and enhancing a product or platform
• A strong network of freelance talent relationships