Technical Support Specialist

# Technical Support Specialist
> Boldr · Mexico (Remote) · Full-time · Posted 2026-08-17
**Workplace:** remote
**Department:** Golfzon
## Description
### A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr Impact.

### LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

### WHAT IS YOUR ROLE

The Tech Support Specialist provides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex technical issues. This role partners closely with Project Managers and cross-functional teams to ensure timely, high-quality implementations while resolving inbound technical issues with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, data systems, and web applications to diagnose issues, support integrations, and continuously improve support processes.

### WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

### WHAT WILL YOU DO

• Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met.
• Provide first- and second-level technical support for post-sale customers via inbound channels
• Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
• Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders
• Investigate and resolve implementation-related support requests
• Build, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issues
• Identify recurring issues and recommend process or system improvements
• Collaborate with internal technical and product teams to resolve escalated issues
• Support testing, validation, and post-implementation stabilization
• Maintain high standards of client satisfaction, accuracy, and responsiveness
• Act as the highest escalation point for complex technical and implementation issues, taking ownership in operations when t1/t2 or project managers required deep technical intervention
• Annual cybersecurity refreshers
• Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development

## Requirements
### WHAT WE’LL LIKE ABOUT YOU
### YOU ARE…

• A clear, professional, and customer-focused communicator
• Friendly, confident, and approachable with clients and teammates
• Detail-oriented with strong problem-solving skills
• Able to manage multiple priorities in a fast-paced environment
• Curious about technology and driven to continuously learn
• Proactive in identifying issues and suggesting improvements
• Structured in your thinking, able to balance short-term fixes with long-term improvements

### YOU HAVE…

• Practical working knowledge of SQL or strong experience working with technical systems (writing complex queries, optimization and data troubleshooting)
• Experience supporting software, data platforms, or web-based applications
• Proven experience working with ticket tracking systems like Jira, Zendesk
• Maintain an open and flexible schedule.
• Ability to manage competing priorities and meet deadlines consistently
• Strong understanding of how web applications function and how data flows between systems
• Experience working in a client-facing technical support or implementation role (preferred)
• Comfort working with tools such as Google Sheets or similar data analysis tools
• Strong written and verbal communication skills

## Apply
[Apply at Boldr](https://apply.workable.com/boldr-1/j/49F472FF47/apply)
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