Advanced Software Engineer

THE FUTURE IS WHAT WE MAKE IT

Advance Software Engineer (Honeywell Building Operation Center)

Singapore, Singapore

Building Automation | Honeywell Building Solutions

Lead the day-to-day technical and operational delivery of a team that monitors Honeywell’s Forge cloud applications. You will guide service-case resolution, strengthen connectivity and service performance, and turn platform data into opportunities that improve customer outcomes.

THE OPPORTUNITY

In this role, you will combine hands-on technical expertise with team leadership. You will help ensure service-level commitments are met, complex issues are driven to resolution, and operational insights are translated into improvements for customers, field teams, and the platform.

Leadership scope: This position includes people leadership and hands-on technical ownership, with accountability for team execution and service-level performance.

KEY RESPONSIBILITIES

• Lead and manage a team of software engineers, setting clear priorities and helping ensure service-level agreements are met.
• Oversee remote monitoring of Forge cloud applications, with a focus on system health, connectivity, and service performance.
• Guide the triage and analysis of Forge-generated service cases, supporting efficient resolution with Field Service Leaders and Field Service Professionals.
• Take ownership of complex or high-impact connectivity and performance issues, coordinating escalation and follow-through as needed.
• Use Forge data to identify potential Spot opportunities and ensure clear, actionable recommendations are shared with field service teams.
• Promote consistent incident-management practices, operational discipline, and effective knowledge sharing across the team.
• Partner with cross-functional and back-end development teams to improve system reliability, monitoring quality, and customer outcomes.
• Coach team members through technical problem-solving and support continuous capability development.

YOU MUST HAVE

• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.
• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
• Experience collaborating with field service teams or comparable operational groups.
• Experience using logging, alerting, and incident-management systems to support timely issue resolution.
• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.

WE VALUE

• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.
• Knowledge of cybersecurity best practices for cloud environments.
• Strong analytical and problem-solving skills, with close attention to detail.
• Ability to work independently while collaborating effectively in a distributed team environment.