Operations & Project Administrator - IT industry

# Operations & Project Administrator - IT industry

> VirtuHire · South Africa (Remote) · — · Posted 2026-04-07

**Workplace:** remote

## Description

Our client in the UK is looking for an **Operations & Project Administrator** to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.

### Key Responsibilities

**Internal Operations & Delivery**

• Own and progress internal projects that improve how we operate as a business.
• Act as an extension of the Project Manager / Operations function.
• Ensure work streams always have a clear next action, owner, and timeline.
• Identify blockers early and drive resolution.

**Ticket & Workflow Management**

• Oversee ticket queues and ensure tickets are actively progressing.
• Chase updates, escalate where required, and prevent stagnation.
• Ensure priority issues and uptime-related escalations are handled promptly.
• Maintain clarity between support work, project work, and internal initiatives.

**Process & Continuous Improvement**

• Identify inefficiencies in systems, workflows, and ways of working.
• Recommend and help implement improvements, automation, or simplification.
• Support documentation of processes so work is repeatable and scalable.
• Ask “how could this be done better, slicker or more efficiently?”.

**Stakeholder Coordination**

• Coordinate between technical staff, project managers, and leadership.
• Support communication around status, risks, and progress.
• Help bring structure and follow-through to internal initiatives.

## Requirements
**Essential**

• Experience working in an MSP, IT services company, or similar tech environment.
• Strong understanding of how ticket systems, projects, and support teams operate.
• Highly organised with excellent follow‑through.
• Naturally proactive — sees what needs doing and gets on with it.
• Comfortable managing multiple moving parts.
• Outcome‑focused: cares more about progress than activity.

**Desirable**

• Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
• Exposure to internal improvement projects or operational roles.
• Interest in automation, process optimisation, or systems thinking.

**What This Role Is Not**

• Not a technical engineer role.
• Not purely admin or note‑taking.
• Not reactive order‑taking.

• This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs.
• **Why This Role Matters**

As we scale, internal friction becomes the biggest risk. This role exists to

• Protect delivery quality.
• Keep standards high.
• Reduce noise and inefficiency.
• Help the leadership team focus on growth.
• You’ll have genuine impact on how the business operates day‑to‑day.

**Ideal Personality Fit**

• Driver over a passenger.
• Self-starter and highly motivated.
• Calm, structured, and dependable.
• Comfortable challenging “how we’ve always done it”.
• Enjoys bringing order to complexity.
• Takes pride in finishing things properly.

## Apply
[Apply at VirtuHire](https://apply.workable.com/virtuhire/j/CA43BB9B17/apply)
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