Security Services Tower Manager

We want you to grow with us

We are expanding our IT Infrastructure Services team. As our next Security Services Tower Manager, you will shape and manage group-wide infrastructure security services across the IT infrastructure framework, ensuring resilient, scalable services that support Intersnack's business strategy and evolving operational needs. You will join the central IT Infrastructure Services team, reporting to the Team Lead IT Infrastructure Services and working closely with infrastructure architects, Tower Managers, the Group Information Security Officer (GISO), internal teams and external service providers. You will take end-to-end ownership of the security services portfolio, including its architecture, technology roadmap and service performance.

What we can offer

This role combines strategic ownership with hands-on security consulting across EUC, Groupware, Networks, Data Centre and Cloud, Storage, and Infrastructure Applications. You will have group-wide visibility, shape security-by-design decisions, introduce modern security technologies and strengthen the services underpinning Intersnack's digital journey.

You will be part of an international, collaborative environment that values knowledge sharing, innovation and continuous improvement, with professional development opportunities to deepen your expertise in infrastructure security, IT service management and solution architecture.

How you will spend your time as our next Security Services Tower Manager

You will guide infrastructure security services from architecture and control design through lifecycle management, service delivery and continuous improvement, in close collaboration with internal teams across various Intersnack locations, technology partners and service providers.

• Manage the infrastructure security services portfolio, lifecycle, technology roadmap and service delivery, ensuring performance, availability and business continuity
• Ensure that security services work seamlessly together and remain resilient and scalable
• Define and maintain technology standards, guidelines and procedures within the infrastructure security domain, ensuring alignment with IT governance frameworks, including ITIL, ISO 27001/2 and GDPR, as well as relevant industry best practices
• Evaluate the effectiveness of existing security controls and recommend improvements or additional solutions to address identified gaps or vulnerabilities
• Support solution architecture initiatives by providing security requirements, design guidance and technical reviews for infrastructure and security projects
• Collaborate with infrastructure architects and the Network, Cloud, Digital Workplace and Application Tower Managers to ensure secure-by-design solutions
• Identify and implement IT solutions in project environments that improve scalability, support new service needs, increase operational efficiency and strengthen security, contributing directly to Intersnack's digital transformation goals
• Maintain a comprehensive service catalogue and use capacity planning, performance monitoring and continual service improvement to enable consistent security service delivery across the organisation
• Own the security service delivery contracts with our primary IT Vendor, oversee vendors, service providers and internal IT personnel, and ensure effective IT service management and strong contractual performance
• Support technical incidents and complex problem resolution with third-party partners, while managing changes to minimise production risks and ensure the timely resolution of service requests