Operation Support Clerk

• *This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.
• *This is a fixed-term contractor position.
• This position provides English-language and back-office support for the Travel & Concierge Experience Division.
• The role involves communicating and coordinating with hotels, restaurants, and other partners to help deliver premium travel experiences to our customers.
• Provide communication and coordination support with hotels and other partners based on language proficiency and requests from the Front Office team.

• Communicate and coordinate with vendors and partners in Japan and overseas, including hotels and restaurants, via phone and email
• Support the Front Office team with communications and arrangements with hotels and other partners
• Share relevant information and updates with consultants
• Collaborate with internal stakeholders, including team members in the Japan office and global teams
• Basic computer skills, including email and Microsoft Excel
• Strong attention to detail and the ability to perform administrative tasks accurately and efficiently
• Strong communication skills
• Ability to work collaboratively as part of a team
• Native-level Japanese proficiency and conversational-level English proficiency

Preferred Qualifications

• Experience in the travel or service industry
• Experience providing premium or high-end customer service