Liquor Customer Service Agent

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Grow your career with a new stage in your Probe journey!

We're on the lookout for Part-Time Customer Service Agents to join our Melbourne team who understand that every interaction can make a real difference in a person’s life.

In this role, you will handle incoming calls covering a wide range of customer queries—from product information and pricing to missing deliveries and broken items upon arrival. Your expertise will be crucial in providing top-notch service and ensuring a smooth, positive customer experience.

Key Details

• Australia-based Role
• Located at 485 La Trobe St. Melbourne, CBD
• Fixed Term role commencing on 28th September 2026 until 28 December 2026
• Part-time, 20-30 hours per week
• Operation hours are 8:30 am to 9:00 pm, Monday to Sunday

About you

You will have previous customer service experience, preferably in a contact center environment, though not mandatory. Your exceptional ability to guide, support, and communicate effectively with diverse groups of people will be a valuable asset in this role. Your excellent communication skills, coupled with an innate talent for active listening and understanding customers' needs, will ensure outstanding service delivery. Your positive and proactive attitude, coupled with a can-do mentality, will drive you to go above and beyond for our customers, making you an integral part of our team.

What We Can Offer You

• Engaging and comprehensive paid training.
• Diverse and inclusive work environment, where our collective strengths empower us.
• Immerse yourself in a vibrant culture that thrives on values like fun, respect, integrity, innovation, and transparency.
• Unlimited 24/7 access to a trusted mental health and wellbeing platform.
• Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!