Customer Service Representative I | ONSITE (Pampanga)

Work Setup: Onsite at The Hideout, Clark, Pampanga. Start Date: September 21, 2026 Type of Contract: Full-Time The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like? Respond promptly and professionally to customer inquiries via phone, email, or chat● Provide accurate information about products and services to customers Resolve customer issues in a timely and efficient manner Follow up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications for a Customer Service Representative? Previous customer service experience or equivalent Good communication skills, both verbal and written Proficient in using computers and various software applications Knowledge and experience with a CRM preferred Ninja Perks and Benefits Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Beautiful office space Free lunch provided daily Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? If you are interested, you can access your instant interview here: <https://alpharun.com/i/Ir7lhqIX6hH0NJGKBih_4> #supportninjajobs