Professional Services Intern, Project Management

Responsibilities

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:
Project Planning Activities
Conduct internal project transitions using provided meeting templates
Manage add-on projects for existing clients
Can manage project off-boarding which includes:
Modification of existing project plans
Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
Communicate completion of milestones to clients and secure formal acceptance from them.
Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
Familiarity of contract requirements, program modifications, and other site-specific background information
Ability to research basic invoice questions
Acts on direction provided for process improvement initiatives
After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
Daily Digest
Initiate New Contract Setup Requests
Selection of appropriate Project template(s)
Performs other duties as assigned

Qualifications

High school graduate or equivalent
Understanding and desire to learn the skills associated with a Project Manager
Proven planning, organizational skills, and follow through ability
Excellent customer service skills
Excellent verbal and written communication skills
Proficiency using computers and Microsoft Office Suite
Ability to problem-solve and present solutions with some guidance
Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
Occasionally seeks out opportunities to develop skills further