Indirect Service Market Manager

At
INNIO
, we are powering and empowering the transition to a more sustainable energy future. With our industry-leading
Jenbacher
and
Waukesha
engine brands, we deliver reliable, efficient, and lower-emission energy solutions to customers around the world.
We are looking for an
Indirect Service Market Manager (ISMM)
to join our
Jenbacher Service team
and play a key role in strengthening our service business in indirect markets. In this position, you will act as a vital link between INNIO and our distributors / service partners, helping to drive service excellence, business performance, and long-term customer satisfaction.
Your Responsibilities
Act as the key contact for distributors and service partners in indirect markets
Manage service contract-related topics and support smooth execution of service business
Coordinate and resolve issues related to contract fulfillment and operational performance
Drive service quality, financial performance, and execution excellence across the partner network
Monitor partner performance through KPIs and identify opportunities for continuous improvement
Support customer retention and contribute to sustainable business growth
Ensure clear, effective communication between external partners and internal teams
Contribute to forecasting, service pacing, and operational planning activities
Involve the right internal experts to resolve commercial and operational issues efficiently
Support partner capability development through structured collaboration and training initiatives
Your Profile
Bachelor’s degree in
Business Administration, Engineering, Economics
, or a related field
Fluency in English and Chinese is required
Strong commercial background with experience in a customer-facing role
Experience in contract management is an advantage
Technical affinity or technical expertise is beneficial
Strong customer interaction, negotiation, and problem-solving skills
Good understanding of business performance drivers and financial metrics
Independent, structured, and proactive working style
Strong communication, presentation, and stakeholder management skills
Ability to build trusted relationships and work effectively across cultures and functions
Why Join INNIO?
At INNIO, you will become part of a global company that is shaping the future of energy. We offer an international and collaborative environment, meaningful career development opportunities, and the chance to make a visible impact in a dynamic service business.
If you are passionate about customer relationships, service excellence, and driving business success in an international environment, we would love to hear from you.