Senior Salesforce Developer - Sales & Service Cloud

Job Title

Senior Salesforce Developer – Sales & Service Cloud

Location

Hyderabad

Experience Required

7–12 years

Technical Knowledge

Salesforce Apex, Lightning Web Components (LWC), Aura Components, SOQL/SOSL, Sales Cloud, Service Cloud, Flows, Triggers, Batch/Queueable/Scheduled Apex, Platform Events, REST/SOAP APIs, Salesforce DX (SFDX), Git, CI/CD (Copado/Gearset/Jenkins), Visualforce, JavaScript, HTML/CSS, Data Loader, Change Sets, JIRA.

Role Summary

As a Lead / Senior Salesforce Developer with 7 to 12 years of intensive, hands-on development experience, you will be directly responsible for designing, writing, testing, and deploying complex, enterprise-grade custom solutions on the Salesforce platform. Your primary focus will be deep, hands-on coding using Apex, LWC, and advanced integration patterns to extend Sales Cloud and Service Cloud platforms. While you will bring senior-level technical expertise to guide technical design and code quality, your day-to-day focus will center on active programming, hands-on platform customization, and building high-performance, scalable code. Exposure to Revenue Cloud (CPQ) and Media Cloud is a strong added advantage.

Key Responsibilities

Hands-on Core Coding

Write, optimize, and unit-test complex Apex code (enterprise trigger frameworks, batch jobs, queueables, schedulables, platform events) and build reusable, performant Lightning Web Components (LWC).

Enterprise Customization & Integration

Directly build and consume complex REST/SOAP APIs, event-driven architectures, and middleware patterns to integrate Salesforce with legacy and external systems.

Database & Performance Tuning

Write highly optimized SOQL/SOSL queries, design large data volumes (LDV) data models, and implement strict governor-limit mitigation strategies to ensure system performance.

Sales & Service Cloud Extensions

Develop custom UI components and backend logic for Sales Cloud, Service Cloud, Service Console, Omni-Channel, Open CTI, and complex entitlement processes where declarative tools fall short.

DevOps & Release Management

Hands-on management of source-driven development using SFDX, Git version control, and automated CI/CD pipelines (Copado, Gearset, or Jenkins).

Code Quality & Technical Standards

Perform rigorous code reviews, enforce secure coding standards (CRUD/FLS enforcement, injection prevention), and maintain unit test coverage exceeding 85% across all deployments.

Troubleshooting & Defect Resolution

Actively debug, profile, and resolve production bugs, performance bottlenecks, and critical integration failures.

Technical Collaboration

Partner closely with functional consultants and solution architects to translate complex functional requirements into clean, scalable technical designs.

Requirements

Experience

7–12 years of continuous, hands-on technical development experience building enterprise-scale applications on the Salesforce platform.

Hands-on Technical Mastery

Deep, practical expertise in Apex, LWC, Async Apex, trigger frameworks, and modern web technologies (JavaScript ES6+, HTML5, CSS).

Integration Expertise

Hands-on experience designing and building custom REST/SOAP web services, handling authentication protocols (OAuth), and managing asynchronous event processing.

Data Model & Security Depth

Master-level understanding of the Salesforce data model, governor limits, security architecture, programmatic sharing rules, and secure coding practices.

DevOps & Tools

Proven experience using SFDX, Git, and automated CI/CD deployment pipelines on a daily basis.

Certifications Required

Salesforce Platform Developer I (PD1)

Salesforce Platform Developer II (PD2)

Preferred Skills & Qualifications (Added Advantage)

Revenue Cloud (CPQ / Billing)

Hands-on experience developing custom Apex, CPQ Plugins (QCP), or API integrations for Salesforce CPQ & Billing.

Media Cloud / OmniStudio

Development exposure to Salesforce Media Cloud/Vlocity frameworks, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), or subscriber lifecycle engines.

Advanced Certifications

Salesforce System Architect or Application Architect certifications.

Middleware & Ecosystem

Experience with MuleSoft, Experience Cloud development, or CRM Analytics dataflows/recipes.

Information Security & ISO 27001 Compliance

Security is at the heart of everything we do. In this role, you will be strictly required to uphold our Information Security Management System (ISMS) policies in alignment with ISO/IEC 27001 standards. Responsibilities include safeguarding sensitive asset data, completing mandatory security awareness training, reporting potential security incidents or vulnerabilities immediately, and ensuring that daily operations comply with our rigorous data protection protocols.