Operation Product Support Executive

About Blitz

Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.

Role Overview

As an

Operations Product Support Executive

, you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.

Key Responsibilities

• ● Provide end-to-end support for product and operational issues.
• ● Investigate, troubleshoot, and resolve customer and internal support tickets. ● Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
• ● Monitor operational dashboards and ensure SLA adherence.
• ● Collect customer feedback and recommend product improvements. ● Create and maintain SOPs, documentation, and incident reports.
• ● Analyze data using SQL, Excel, and Google Sheets.
• ● Identify opportunities for automation and process improvements.
• ● Design, build, and support AI-driven automation solutions to improve operational efficiency.

Required Skills & Qualifications

Education

• ● Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
• ● 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).

Technical Skills

● Strong knowledge of

Microsoft Excel

and

Google Sheets

• .
• ● Basic to intermediate

SQL

• .
• ● Knowledge of
• at least one programming language
• (Python, Java, JavaScript, etc.) is preferred.
• ● Basic understanding of APIs, JSON, databases, and system troubleshooting.

Core Skills

• ● Strong analytical, logical, and problem-solving abilities.
• ● Excellent communication skills in

English and Hindi

• .
• ● Presentation and documentation skills (PowerPoint/Google Slides). ● Leadership mindset with a strong sense of ownership.
• ● Ability to manage multiple priorities in a fast-paced environment.
• ● High attention to detail and willingness to learn.

Work Schedule

• ●
• Work from Office
• ●

Rotational Roster (Day & Night Shifts)

• ● Must be comfortable working weekends and public holidays as per business requirements.
• Why Join Blitz?
• ● Work closely with Product, Engineering, and Operations teams.
• ● Solve real-world problems impacting thousands of deliveries every day.
• ● Gain exposure to SQL, APIs, automation, analytics, and modern support systems.
• ● Fast learning, ownership, and career growth in a high-impact startup environment.