Business Analyst – Technology

About Bright Future India
Bright Future India is a non-profit organization committed to enabling young people from underserved communities to become changemakers through education, employability, and life-skills development. Through its programmes, partnerships, and technology-enabled interventions, Bright Future India supports thousands of young people across multiple cities in building brighter futures.
As the organisation scales its impact, technology, data, and digital innovation are becoming critical enablers of programme effectiveness, operational excellence, and decision-making. The Business Analyst – Technology will play a key role in driving this transformation by connecting business needs with technology solutions.
Role Purpose
The Business Analyst – Technology will serve as the bridge between programme teams, support functions, leadership, technology partners, and end users. The role will be responsible for understanding organizational needs, analysing business processes, documenting requirements, improving systems, driving digital transformation initiatives, and ensuring technology investments create measurable value.
The role requires a combination of analytical thinking, stakeholder management, project coordination, process improvement, data analysis, and technology implementation capabilities.

Key Responsibilities

1. Business Analysis & Requirement Gathering (25%)

Stakeholder Engagement
Engage with Programme, People, Finance, Fundraising, MEAL, Administration, and Leadership teams to understand business challenges and opportunities.
Conduct stakeholder interviews, workshops, focus groups, and requirement-gathering sessions.
Develop strong relationships with internal users to understand operational realities and pain points.
Facilitate discussions to prioritise business requirements.
Requirement Documentation
Prepare Business Requirement Documents (BRDs).
Create Functional Requirement Specifications (FRS).
Document user stories, use cases, workflows, and acceptance criteria.
Develop process maps and workflow diagrams.
Translate non-technical requirements into actionable specifications for developers and vendors.
Business Process Analysis
Assess current business processes and identify inefficiencies.
Conduct gap analysis between current and desired states.
Recommend process redesign and automation opportunities.
Standardize workflows across locations and departments.

2. Technology Solutions & System Implementation (25%)

Digital Transformation Initiatives
Support the implementation of organisation-wide technology initiatives.
Identify opportunities to leverage technology for programme delivery and operational efficiency.
Participate in the selection and evaluation of technology platforms.
Systems Management
Support implementation and optimisation of:
CRM systems
Learning Management Systems (LMS)
HRMS platforms
Programme Management Systems
MIS and Reporting Platforms
Volunteer Management Systems
Fundraising and Donor Management Systems
Mobile applications and digital learning platforms
Vendor Coordination
Coordinate with software vendors and implementation partners.
Track vendor deliverables and timelines.
Ensure solutions meet organisational requirements.
Support contract and performance reviews of technology vendors.
User Acceptance Testing (UAT)
Develop testing scenarios and test cases.
Coordinate user testing activities.
Document defects and enhancement requests.
Validate solutions before deployment.

3. Data Management, Analytics & Reporting (20%)

Data Governance
Support organisational data governance practices.
Establish data quality standards and validation mechanisms.
Improve accuracy, consistency, and reliability of organisational data.
Dashboard Development
Collaborate with teams to develop dashboards and reporting tools.
Support the creation of executive dashboards for leadership.
Monitor KPIs across programmes and functions.
Data Analysis
Analyze operational and programme data to identify trends.
Generate actionable insights for decision-making.
Support forecasting and planning exercises.
Develop periodic performance reports.
Tools
Work extensively with:
Google Sheets
Microsoft Excel
Looker Studio
Power BI
Google Workspace
Data visualization platforms

4. Project Management & Coordination (15%)

Project Planning
Develop project plans and implementation roadmaps.
Define milestones, deliverables, timelines, and responsibilities.
Track progress against project plans.
Project Monitoring
Monitor risks, dependencies, and issues.
Escalate concerns proactively.
Maintain project status reports and dashboards.
Cross-functional Coordination
Coordinate between departments, technology teams, vendors, and leadership.
Facilitate project review meetings.
Ensure timely completion of assigned deliverables.

5. Change Management & User Adoption (10%)

Change Enablement
Support organizational change initiatives related to technology adoption.
Assess user readiness and adoption challenges.
Develop strategies to improve user engagement.
Training & Capacity Building
Conduct training sessions for staff.
Develop user manuals, SOPs, FAQs, and knowledge resources.
Provide post-implementation support.
Communication
Communicate system updates and enhancements.
Gather user feedback and recommend improvements.
Promote a culture of digital adoption across the organization.

6. Innovation & Continuous Improvement (5%)

Identify emerging technologies relevant to the social sector.
Recommend innovative solutions to improve programme effectiveness.
Support pilot projects and proof-of-concept initiatives.
Benchmark technology practices with leading organizations.
Contribute to the organization's technology and innovation strategy.

Qualifications

Education
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, Technology Management, or related field.
Master's degree or relevant certifications will be an advantage.
Preferred Certifications
CBAP
ECBA
PMP
Agile Business Analysis
Scrum Fundamentals
Power BI Certification
Data Analytics Certifications
Experience
Essential
4–8 years of experience in Business Analysis, Technology Consulting, MIS, Product Implementation, Digital Transformation, or Technology Project Management.
Experience gathering and documenting business requirements.
Experience implementing enterprise systems and digital solutions.
Strong understanding of business processes and process improvement methodologies.
Desirable
Experience in NGOs, education, skilling, youth development, or social impact organizations.
Experience working with distributed teams across multiple locations.
Experience managing technology vendors and implementation partners.
Technical Skills
Business Process Mapping
Requirement Gathering
User Story Development
Functional Documentation
Data Analysis
Dashboard Design
SQL (preferred)
Excel and Google Sheets
Looker Studio
Power BI
Project Management Tools
CRM and LMS Platforms
AI-enabled productivity tools
Behavioral Competencies
Strategic Thinking
Problem Solving
Stakeholder Management
Collaboration
Analytical Thinking
Communication Skills
Learning Agility
Adaptability
Customer-Centric Mindset
Attention to Detail
Results Orientation
Key Performance Indicators (KPIs)
Business Analysis
95% of requirements documented and approved before implementation.
Reduction in requirement-related project delays.
Project Delivery
90% of technology projects delivered within agreed timelines.
Successful implementation of strategic technology initiatives.
Data & Reporting
Improvement in organizational data quality.
Timely publication of dashboards and reports.
User Adoption
85%+ adoption of newly implemented systems.
Positive user satisfaction ratings.
Process Improvement
Identification and implementation of efficiency improvements across functions.
Reduction in manual processes through automation.
Why Join Bright Future India?
You will have the opportunity to build technology solutions that directly impact the lives of young people from underserved communities. This role offers a unique opportunity to work at the intersection of social impact, technology, innovation, and organizational transformation while contributing to a mission-driven organization creating lasting change across India.