Swedish Speaking Customer Service Agent - Work In Sofia

About The Role

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an excellent chance for individuals ready to embark on a new adventure while advancing their customer service career.

Responsibilities

Provide exceptional customer service to Swedish-speaking customers via phone, email, and chat.
Handle customer inquiries related to products, orders, returns, and general support.
Resolve complaints professionally, aiming to ensure customer satisfaction.
Maintain comprehensive and accurate records of customer interactions within the CRM system.
Stay updated on company products and services to assist customers effectively.
Collaborate with internal teams to improve customer experience.
Participate in ongoing training to enhance skills and product knowledge.

Requirements

Fluency in Swedish and English, both written and spoken.
Previous experience in customer service roles, preferably in a similar industry.
Excellent communication and interpersonal skills.
Strong problem-solving capabilities with a customer-oriented approach.
Ability to adapt to a new cultural and work environment.
Proficiency in using customer service software and Microsoft Office.
Detail-oriented with strong organizational skills.
Willingness to relocate to Sofia, with relocation expenses fully covered.

Benefits

Comprehensive training fully covered
Secure employment along with opportunities for career growth
Competitive salary
Extra health insurance options
Access to over 50 benefits and services tailored to your needs
A welcoming international workplace culture
Ongoing support and learning opportunities
1500 euro singing bonus
Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live