Executive Manager

This role will involve the following duties but not limited to

• Liasing with Regional Manager on development of project plans, timelines, and budgets, and ensuring that all stakeholders are informed of the project's progress.
• Address all requests and complaints received from clients. Complete the necessary documentation to process client requests at Head Office.
• Be responsible for the day-to-day management and operation of the site/sites, including ensuring the service performance, and Company KPI’s, handling of complaints and dealing with employment related matters.
• Be the first point of contact for clients and liaise with clients to build, maintain and enhance strong long-term relationships
• Liaise with Regional Manager to establish the budgets for operations. Follow up the budget on a regular basis and make the necessary adjustments to existing contracts/client project.
• Coordinating and allocating resources, including personnel, equipment, and materials, to ensure that they are used effectively and efficiently.
• Monitor the quality of the job performed by the cleaning team and immediately addresses any problems
• Engaging and managing stakeholders, including providing regular updates and addressing concerns or issues that arise during the project.
• Administrate the provision of the necessary resources for an effective and efficient flow of the cleaning operation, including training of staff.
• Ensure building data, such as waste figures, fault reporting etc. is accurate and relayed to Head Office in a timely manner for the production of monthly client reports.
• Ensure quality assurance implement process improvements, and keep relevant policies, procedures, and resources up to date and available for relevant stakeholders.
• Be responsible for ensuring the Company's WHS objectives and procedures are put into practice by the on-site staff and is responsible for providing suitable resources to ensure that an effective service is provided under safe conditions.
• Holds contact with the Operations Manager to report general issues about the worksites, exchange feedback about problematic situations and areas of improvement.
• Hold relevant qualifications in project management or business administration.
• Minimum of 1-2 years of experience in similar role.
• Proven experience, preferably within the Supply Chain & Logistics.
• Excellent negotiation, communication, and interpersonal skills.
• Familiarity with cleaning industry regulations, health and safety standards, and best practices.
• Ability to work independently and manage multiple projects simultaneously.

• Salary: AUD 84,000 per year, plus superannuation
• BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply.