Assistant Store Manager - Amsterdam at New Balance

About The Role

JOB MISSION

New Balance is more than just a sport s wear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand . Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door . We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store . Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES

Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Understand ing customer expectations and train ing your team to always reach or exceed their expectations
Guides and provides training to all team members in relation to products, NB technologies and seasonal products
Assists in c o-ordinating rota and scheduling
Minimises losses implementing, monitoring , and tracking all procedures of loss prevention
Supports the recruitment, induction, training, and development of the store team
Key holder for the store and an a ctive member on the shop floor and back of house carrying out r etail duties - sales, customer service, stock control
Dealing with enquiries and an escalation route for customer complaints
Understanding and supporting store operations, policies and procedures via the retail game changer
Adhere to company’s policies and procedures
Perform other duties that as required from the business or Store Manager