Retail Associate – Training Champion (38 hours) Kildare

JOB MISSION

New Balance is more than just a sport s wear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand . Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door . We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

As Training Champion, you will s upport the development and growth of store teams by driving training initiatives and fostering a culture of learning.

MAJOR ACCOUNTABILITIES

• To achieve personal KPI s and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

KEY RESPONSIBILITIES AS TRAINING CHAMPION

• Coach peers through 1:1 sessions and small group training.
• Inspire and motivate the team to engage in continuous learning.
• Validate learning through quizzes and knowledge checks.
• Ensure colleagues complete all required courses.
• Take approved time off the floor for training purposes.
• Identify store training needs and share insights with the Regional Trainer.
• Introduce new ideas and feedback to improve training programs.
• Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• E ffec t ive communication skills
• Flexible work schedule including weekends and holidays

SKILLS & ATTRIBUTES AS TRAINING CHAMPION

• Strong communication and coaching skills.
• Passion for learning and team development.
• Ability to organize and facilitate engaging training sessions.