Guest Relations Officer Reception at Four Seasons

About The Role

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Guest Relation Officer

About Four Seasons Hotels and Resorts

Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.

We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.

Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.

About the location

A unique property, the Four Seasons Resort Seychelles is tucked away in the secluded Petite Anse bay on the southwest coast of Mahé, the Seychelles’ largest island. The pristine Petite Anse beach and largely untouched natural landscapes, provide all who visit a sense of escape, adventure and discovery. From here you can easily get to know local Seychellois culture at nearby Victoria Market, Takamaka Rum Distillery or Jardin du Roi Spice Garden, or venture by boat for guided day trips to other remote islands such as Praslin or La Digue.

Job Description

Essential Functions

Check s - in guest s in an efficient , personali s e d and friendly manner, using the guest name during the interaction . Leas es with the GSA team for a flawless arrival experience. Following the F our Seasons Benchmark Standards and ensuring to obtain guest history details and to update the system accordingly.

Ensures that guest has been assigned the requested type of villa and the correct rate is charged.

Issues and hands out the correct keys.

Check s - out guest s in an efficient , personalized and friendly manner, using the guest name during the interaction . Ascertain guest satisfaction, collect keys, posts late charges and presents bill to the guest. L i a i ses with the d river for a flawless departure experience while following all Four Seasons policies.

Daily check of the guest bill s , ensuring accurateness at all times.

Ensure s smooth operation of the cashiering functions for guests. Provide change, foreign currency exchange and post charges to the guests' account. Reconcile all transactions at the end of the shift and maintain a balanced cash float .

Handling any guest re quests in a professional, personalized and timely manner.

Assist s guests with enquiries in regards to hours of operation for any food and beverage outlet, the SPA, the GYM, the library.

Know s the villa types and locations of all guest villas.

Assist s guests with enquiries for any external vendors, restaurants and add personal recommendations.

Able to perform any Concierge requests such as but not limited to: transfer requests, airport pickups and drop offs, excursion bookings.

Able to perform any PBX tasks including but not limited to: handling of the radio, accurate logging and coordination of Buggies, take and deliver wake up calls, place phone lines on do not disturb.

Able to handle any guest feedback and keep next level management well-informed, alerting of any action needed. Complete G uest experience report as needed for appropriate follow up.

Respond to FS Chat Messages accurately and in within 90 seconds using guest names when possible.

Answer s any phone calls within 3 rings, with appropriate greeting and pleasant voice, using the guest name.

Communicate s via phone, e-mail, Teams and FS Messenger in a professional and courteous manner.

Exceed s guests’ expectations by being creative and resourceful.

Maintain the cleanliness of the lobby, re arrange the cushions on the sofas after each guest interaction, decorate the area daily with fresh flowers and pull up and down the rain blinds weather depending.

Handle s safety deposit box request .

Actively participate in the front office upselling program.

Maintain s knowledge and understanding of all computer systems to complete tasks , reports and checklists , attends trainings as needed .

Complete s daily checklist of duties and responsibilities . Ensure handover file and traces are updated. T horough hand -over takes place with the following shift .

Wear s issued uniform and ensure a neat, clean and tidy appearance at all time s a dhering to the established Grooming Standards Policy.

Report s to shift on time. Aware of the schedule at all times and if unable to attend work, notify the Manager on Duty in adequate time and according to policy.

Respond s in line with the local policies and procedures in any hotel emergency or safety situation .

Display s at all times a friendly , courteous and professional manner in all interactions with guests , hotel patrons and colleagues . Name usage will be used at every opportunity .

Abide s by Four Seasons Core & Culture standards , employee handbook , grooming standards and all policies and procedures . Complies with Four Seasons ’ Category One and Category Two work rules and standards of conduct .

Works harmoniously and professionally with co-workers and supervisors .

Always maintain composure and the ability to multitask in high stress situations , responding with respect and restraint to those around .

Report s suspicious activity and personnel acting against policy to your superior and / or security

Perform s other tasks or projects as assigned by the management

Non-Essential Functions

Assist s with buggy rides and resort tours when required and for efficient service.
Assist s other departments in crunch situations when needed , such as but not limited to: stripping rooms , hosting , clearance at breakfast .

Knowledge, Skills, Requirements

Ability to read, write and speak English. Any additional languages are preferred.
Previous hospitality experience is preferred.
Work flexible hours, including morning, afternoon, overnight and split shifts. Overtime may be required pending operations.
Able to perform physically demanding ta sks, standing continuously throughout the shift
Computer literate and working knowledge of Opera/ PMS
Self-motivated with minimal supervision.

Note

This document is reflective of the job content at the time of writing, and will be subject to periodic amendment in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description will be amended accordingly.

What we offer

Competitive Salary and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Employee Uniforms and transportation
Complimentary Employee Meals

Schedule & Hours

Full time – 5 days a week of which you will be expected to work early mornings, days, evenings, overnight, public holidays or weekends
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on operational need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us

Four Seasons Careers - Four Seasons Seychelles & Four Seasons Seychelles at Desroches Vacancies
Linked - https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook – https://www.facebook.com/FourSeasonsJobs
Twitter - https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities are encouraged to apply.