Relationship Officer Business Accounts

Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Business Accounts Office Location: Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations. Primary Responsibilities: - Handle business account queries and resolve issues - Cross-sell banking products (CASA, loans, insurance) - Ensure customer satisfaction and retention - Support branch operations and compliance - Assist in account opening and documentation Additional Responsibilities: - Participate in local marketing activities - Generate leads for new accounts and services - Maintain MIS and reports Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience Industry: Banking, Financial Services Role: Customer Service, Sales, Teller Years of experience: 2 to 5 Key Performance Indicators: - Customer satisfaction score - Product cross-sell ratio - Account activation rate - TAT adherence - Compliance score Required Competencies: - Customer Orientation - Communication Skills - Sales Drive - Attention to Detail - Teamwork Required Knowledge: - Banking products - KYC norms - Branch operations - Core banking systems Required Skills: - Interpersonal skills - MS Office - CRM usage - Problem-solving Required abilities Physical: NA Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: