Training Services Coordination and Logistics Associate III

Training Associate

Remote, Malaysia

What you get

6-month contract with relevant shift allowance

Paid Training

Weekends OFF

Job Requirements

• Good communication skills (English)
• Must be able to perform a dual role in data processing and technical helpdesk support
• Good experience on Microsoft Excel & other Microsoft applications
• Experience managing Learning Management System (LMS) would be an advantage.
• Experience in managing ticketing tools such as ServiceNow would be an advantage.
• Must be able to work on night shift (8PM to 5AM) as supporting U.S hour.

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications

• General Profile
• Knowledge of LMS and LRW systems
• Has developed skills in a range of processes, procedures, and systems.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Good communication skills both verbal and written

Responsibility Statements

• Communicates directly with client on questions, revisions, and issues.
• Identifies client issues and escalates appropriately.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Good to have VeevaVault experience
• Attention to detail
• Ability to work in multiple sites simultaneously
• Completes atypical assignments.
• Works within established procedures and practices.
• Completes work with limited supervision.