Customer Support Manager

Job Title: Customer Support Manager – Latin American Operations

Key Responsibilities

• Oversee and manage customer support activities for Latin American markets.
• Lead and mentor a team of customer support representatives to ensure high-quality service.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Handle escalated customer issues and resolve them in a timely and professional manner.
• Monitor performance metrics and prepare regular reports for senior management.
• Collaborate with other departments to address customer needs and feedback.

Requirements

• Fluency in both Portuguese and English is mandatory.
• Proven experience in customer support or a related field, preferably in a managerial role.
• Strong leadership and communication skills.
• Ability to work effectively in a multicultural environment.
• Excellent problem-solving and organizational abilities.

This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.