Customer Service Representative (CSR)

Roles and Responsibilities

• Create a welcoming atmosphere, environment and experience for visitor’s, ensuring that their first point of contact in Grenada exceeds their expectations.
• Respond to inquiries from visitors in a positive manner ensuring that visitors receive memorable service.
• Provide information and advice on visitor attractions, amenities, events, accommodation, transport and other tourism related issues and makes suggestions as necessary.
• Act as cruise ambassador and assist visitors outside of the cruise terminal around the town of St Georges and Grand Anse area offering assistance and ensuring visitors have a memorable experience.
• Ensure that brochures and other information are up-to-date, and available for visitors.
• Ensure that ship manifests are submitted to the Research Dept daily.
• Assist in ensuring that the Welcome Centre is clean and well always maintained.
• Report customer complaints, accidents or near misses to the Manager immediately and submits a report within 48 hours to the Manager.
• Ensure that the office area is secured and keys deposited at the designated location before leaving each day.
• Any other duties that may be assigned from time to time.