Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following

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• Perform data entry as it relates to learning administration
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• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
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• Make certain client standard operating procedures, processes and service level agreements are maintained
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• Identify and trouble shoot discrepancies and issues
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• Escalate issues to Manager for resolution

Qualifications

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Entry level for Bachelor’s degree or 2 years of successful working experience in

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• A learning organization
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• Training administration (preferred but not required)
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• Customer service
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• Knowledge of and experience with learning management systems (preferred but not required)
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• Experience in Microsoft Office suite
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• Team-oriented but self-motivated and able to work with minimal supervision
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• Demonstrated attention to detail, strong quality focus, and well organized
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• Successful prioritization of work requirements and multitasking, as necessary
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• Analytical and problem solving skills
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• Client focused to build and maintain professional working relationships
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• Ability to remain flexible and adaptable to constant change
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• Effective oral and written communication skills with clients, leadership and team members

Requirements

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• Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)
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• Remote working