VIP Customer Support

Growe welcomes those who are excited to

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• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
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• Provide personalized, high-quality support to VIP customers;
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• Be the main point of contact for assigned high-value clients;
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• Build and maintain strong, long-term relationships with clients;
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• Handle inquiries, issues, and escalations across different brands within the company;
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• Adapt communication style and service standards according to each brand’s guidelines;
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• Maintain in-depth knowledge of each brand’s products, services, and promotions;
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• Work flexible schedules and adapt to changing workloads;
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• Meet KPIs related to response time, customer satisfaction, and retention;
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• Provide 24/7 VIP support, including night shifts.

We need your professional experience

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• Previous experience in customer support will be a strong advantage;
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• Experience in the gambling industry will be a major plus;
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• Experience working with VIP customers or high-value clients will be an advantage.

We appreciate if you have those personal features

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• Active and proactive;
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• Communicative and people-oriented;
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• Flexible and adaptable to change;
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• Open-minded and ready for new challenges.

We are seeking those who align with our core values

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• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.