Call Center Representative - Tucker, GA

In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.

Responsibilities

• Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
• Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
• Ensure the security of customer information and regularly update reports.
• Understand state and federal laws about HIPPA and skip-tracing activities.
• Performs other related duties as required.

Requirements

• Has prior call center, collections, or skip tracing experience/knowledge (preferred).
• Speaks fluent English and Spanish or other language.
• Demonstrates excellent written and verbal communication skills.
• Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
• Exhibits integrity and discretion in handling confidential medical information.
• Is a team player with a strong work ethic and a positive attitude.
• Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
• Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance