Driver Experience Associate

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Driver Experience Associate (DREX Associate). The Driver Journey & Success, will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.

What you’ll be doing

A. Communications

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips)
• Monitor driver group chats or inboxes for issues or trends
• Respond to inbound driver questions or support requests
• Manage support escalations and issue resolution

B. Training & Development

• Develop learning contents to improve driver professionalism, customer service, and platform knowledge
• Track completion rates of training and engagement levels with content
• Share and communicate learning visuals, APP-dates through driver group chats

C. Retention

• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement
• Contact inactive or low-performing drivers to re-engage them with tailored support
• Develop and run driver loyalty programs
• Conduct regular FGDs to understand drivers’ needs and pain points.

• D. Adhere to company policies and procedures
• E. Achieve or exceed targets and key objectives assigned by your Immediate Superior
• F. Accept other associated responsibilities and projects as the need arises.

• Must have an active Driver's License
• Must be knowledgeable to operate a 4-wheel vehicle
• Bachelor's Degree of any related course
• at least 1 year experience in operations management, preferably in the transportation or logistics industry.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.