Technical Support Specialist New Machines

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Technical Support Specialist - New Machines

Location: Immingham

Contract: Full Time, Permanent

About the Role

At SMT GB, we're committed to delivering Volvo Construction Equipment that performs at the highest standard from the moment it reaches our customers. To support this commitment, we're looking for an experienced Technical Support Specialist - New Machines to join our New Machine Preparation Centre in Immingham.

This is a highly specialist technical role where you will act as the lead authority for machine preparation, commissioning, diagnostics and technical problem resolution. Working closely with Product Managers, Technical Support teams and preparation engineers, you'll provide expert guidance on complex machine issues, software integration, machine configuration and root cause investigations.

As the recognised subject matter expert within the operation, you'll play a key role in supporting engineers, improving machine reliability, enhancing preparation processes and ensuring every machine is configured and delivered to the highest possible standard. This is an excellent opportunity for a Volvo Construction Equipment specialist who enjoys solving complex challenges and influencing technical excellence across the business.

Key Responsibilities

As the lead technical specialist within the New Machine Preparation Centre, you will provide expert support across a wide range of Volvo Construction Equipment products and technologies.

You'll act as the primary escalation point for complex diagnostics, commissioning activities and machine preparation issues, supporting engineers with advanced fault finding across mechanical, hydraulic, electrical, electronic and software-controlled systems. Working closely with Product Managers, Technical Support teams and Volvo representatives, you'll investigate recurring issues, undertake root cause analysis and implement effective corrective actions that improve machine reliability and performance.

The role also involves ensuring machines are correctly configured, commissioned and updated in line with the latest technical bulletins, software releases and manufacturer requirements. You'll support modifications, accessory installations, system integrations and the implementation of new technologies, while providing coaching and technical guidance to preparation engineers to strengthen capability across the team.

In addition, you'll produce technical reports, engineering feedback and OEM submissions, using diagnostic findings and performance data to identify improvement opportunities and drive quality standards throughout the preparation process.

About You

You'll be a highly skilled technical professional with a passion for engineering excellence and a proven ability to solve complex technical challenges.

Most importantly, you will bring extensive Volvo Construction Equipment experience and be recognised as a technical expert within the industry. You'll enjoy supporting others, sharing knowledge and using your expertise to continuously improve machine quality, reliability and customer outcomes.

To be successful in this role, you will have

• Extensive knowledge of the Volvo Construction Equipment product range, including machine systems, diagnostics, commissioning processes and software applications.
• Significant hands-on experience working with Volvo Construction Equipment and associated OEM diagnostic tools.
• Advanced diagnostic and fault-finding capability across Volvo mechanical, hydraulic, electrical, electronic and CAN-bus systems.

You will also possess strong analytical and problem-solving skills, with the ability to understand system behaviour and diagnose complex faults at a deep technical level. You'll be confident interpreting technical schematics, wiring diagrams, hydraulic circuits and software configurations, while producing clear and concise reports for engineering, product management and manufacturer stakeholders.

Strong communication skills are essential, as you'll be working closely with Product Management, Engineering, Sales, Service and Technical teams across the business. You'll be proactive, collaborative and focused on continuous improvement, with the ability to manage multiple technical priorities while maintaining exceptional attention to detail.

A full UK Driving Licence is required, together with flexibility to travel, attend training in the UK and overseas, and occasionally stay away from home when business needs require.

What's in it for You?

Alongside a competitive salary, you'll benefit from a range of rewards and benefits designed to support your wellbeing, finances and career development, including a Health Cash Plan, enhanced family-friendly policies, matched pension contributions, employee discounts, ongoing training and development, and recognition through our Caring, Daring, Sharing awards programme. You'll also have the opportunity to work with industry-leading Volvo Construction Equipment technology in a supportive and collaborative environment.

Important Information

Please note that SMT GB is unable to provide visa sponsorship for this role, either now or in the future. Applicants must have the unrestricted right to work in the UK for the duration of their employment.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details