Account Manager - Oncology

At Magentus , our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

About the Role

We're looking for an Account Manager - Oncology to join our Clinical Services team.

This role combines clinical expertise, relationship management, training, and solution consulting to support healthcare organisations using our oncology software solution, Charm . Acting as a trusted clinical advisor, you'll work closely with customers to optimise workflows, support implementations, deliver training, and contribute to ongoing product enhancements that improve patient care.

This is a customer-facing role that involves regular travel to healthcare sites, supporting training, implementations, and ongoing customer success.

Key responsibilities

• Build and maintain strong relationships with customers and clinical stakeholders
• Act as the primary clinical contact for assigned customer accounts
• Deliver training and support to end users to maximise adoption and success
• Support software implementations, upgrades, and go-live activities
• Provide clinical guidance and assist with the resolution of complex issues
• Gather customer feedback and identify opportunities for product and service improvements
• Collaborate with Product, Development, and Project teams to enhance clinical solutions
• Assist with testing, documentation, training resources, and user guides
• Monitor customer satisfaction and contribute to positive client outcomes

About You

You are a clinically experienced healthcare professional who enjoys building relationships, solving complex problems, and using technology to improve healthcare outcomes. You thrive in a customer-focused environment and are confident engaging with a diverse range of stakeholders.

You’ll bring

• Degree qualification in Pharmacy
• Minimum 5 years' clinical experience within a public or private hospital environment
• Oncology and/or haematology experience will be highly regarded
• Strong communication and stakeholder engagement skills
• Excellent problem-solving and relationship management abilities
• Experience delivering training, education, or clinical support
• Ability to manage competing priorities and work autonomously
• Willingness to travel regularly to customer sites as required

Why Join Magentus?

At Magentus, we live our values every day

One Team | Constant Evolution | We Care | Make A Difference | Trust

What's in it for you

• The opportunity to make a genuine impact on healthcare outcomes
• Work with a market-leading oncology solution trusted by healthcare organisations across Australia
• Collaborate with passionate clinical, product, and technology professionals
• Ongoing learning and development opportunities to support your career growth
• Real ownership and influence in shaping customer outcomes and product improvements
• Hybrid flexibility and a supportive team culture
• Meaningful work that helps clinicians deliver better patient care

Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus!