Senior Product Manager

As a Senior Product Manager, you will own the strategy, roadmap, and lifecycle of Portless' e-commerce and digital platforms. You will translate customer and business needs into scalable digital products, working closely with Engineering, Sales, Solutions, Operations, and customers.

Key Responsibilities

E-commerce & Digital Platform Product Strategy

• Own and drive the product strategy and roadmap for Portless' e-commerce and digital platforms.
• Identify opportunities to improve merchant experience, operational efficiency, scalability, and business growth through digital products.
• Translate business strategy and customer needs into clear product vision, priorities, and execution plans.

Product Discovery & Requirements

• Work closely with merchants, Sales, Solutions, Operations, and internal stakeholders to understand business problems and customer needs.
• Conduct product discovery, user research, workflow analysis, and data analysis to identify product opportunities.
• Translate complex business requirements into clear product requirements, user stories, workflows, and functional specifications.
• Balance customer needs, business priorities, technical feasibility, and development resources when making product decisions.

E-commerce Platform & Digital Product Development

• Lead the development and continuous improvement of digital products such as:
• E-commerce / merchant platforms
• Customer portals
• Product and order management
• Content and account management
• Customer experience and self-service tools
• Internal operational tools
• Reporting and data-driven product features
• Drive product development from concept and MVP through launch, adoption, and continuous optimization.

System Integration & Technical Product Management

• Own product requirements for integrations with customers, e-commerce platforms, SaaS applications, and third-party systems.
• Work closely with Engineering on APIs, data flows, system interfaces, and integration requirements.
• Understand technical dependencies and translate technical capabilities into scalable business solutions.
• Partner with Engineering to define practical solutions while maintaining product quality and scalability.

Product Delivery & Cross-functional Collaboration

• Work closely with the VP of Product and development teams to manage product delivery and ensure timely execution.
• Collaborate with UX/UI, Engineering, Sales, Solutions, Operations, and other teams throughout the product lifecycle.
• Lead Agile ceremonies, sprint planning, backlog refinement, product reviews, and product launches where appropriate.
• Product Performance & Continuous Improvement
• Define and monitor product KPIs and adoption metrics.
• Use customer feedback, product usage data, and business performance data to identify improvement opportunities.
• Continuously optimize product functionality, user experience, and operational efficiency.

Customer & Solutions Support

• Participate in customer-facing discussions, particularly for strategic customers and complex product or integration requirements.
• Support Sales and Solutions teams in evaluating customer requirements and defining scalable product solutions.
• Act as the voice of the customer while ensuring that individual customer requirements do not compromise overall product scalability.
• 8+ years of Product Management experience, with a proven track record of building and launching digital products.
• Strong experience in e-commerce, digital platforms, SaaS, marketplace, retail technology, or other technology-driven businesses.
• *Hands-on experience designing and launching products such as e-commerce platforms, customer portals, CMS, OMS, CRM, product/order management systems, or other digital platforms.
• Strong understanding of software product development and the ability to work effectively with Engineering teams.
• Solid understanding of APIs, system integrations, data flows, and third-party SaaS/platform integrations.
• Strong ability to translate complex business requirements into product requirements, user stories, workflows, and functional specifications.
• Demonstrated ability to define product strategy, roadmap, MVP, and backlog priorities based on business impact and customer needs.
• Strong customer-facing and stakeholder management skills, with the ability to work with both technical and non-technical stakeholders.
• Excellent English communication skills, both written and verbal, with the ability to communicate effectively with global stakeholders and senior leadership.
• Strong ownership and a 0-to-1 mindset, with the ability to operate independently in a fast-growing and ambiguous environment.
• Strong analytical and problem-solving skills, with experience using data and customer insights to drive product decisions.
• Familiarity with Agile/Scrum product development methodologies.

Nice to Have

• Experience working in Logistics, fulfillment, 3PL, supply chain, cross-border e-commerce, or related industries.
• Experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar platforms.
• Experience with OMS, WMS, TMS, CRM, CMS, ERP, or other enterprise systems.
• Experience managing complex B2B integrations and enterprise customer implementations.
• Experience working with data platforms, BI, AI/automation, or other emerging technologies.
• PMP, Scrum, or other relevant product/project management certification.