Driver Qualifications Technician

Level I

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• Meeting DQ turnaround times for batches and update items, new hire reports and project items.
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• Process Driver Qualification documents accurately and in a timely manner into LTS proprietary systems.
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• Processing background investigation reports; includes generating, sending to client, grading based on client parameters and uploading into the system.
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• Work closely with DQ Specialist, DQ Supervisor, and CSRs to ensure processes for clients are understood and carried out to completion.
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• Being back up for assigned “buddy” when they are out.
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• Perform routine office duties as directed (i.e. photocopying, faxing and compiling data).
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• Work closely with DQ Specialist to ensure maximum quality of the data you process.
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• Provide information on reports for which we should not invoice our clients to DQ Supervisor for handling.
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• Work on special projects as required.
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• Notify Supervisor if you will be unable to meet deadlines for any assigned clients in a timely manner so assistance can be found and commitments met.
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• Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.
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• Other duties as assigned.

Level II

• Ability to perform all duties above including;
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• Provide steady feedback to specialists regarding proactive ways to increase driver and company compliance to reduce their risk in the event of an audit.
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• Send out confirmation for both updates and new hire reports on a timely basis.
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• Assist in transitioning new clients and working report rejects as needed.
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• Assist Client Services in completing Compliance Analysis Reports for their clients.
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• A full understanding of DQ systems and Microsoft Office.
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• Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.

Level III

• Ability to perform all duties above including;
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• Update and maintain Processing Notes relating to each assigned client.
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• Must be comfortable in having client contact via phone and email.
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• A working knowledge of federal regulations regarding Driver Qualification files.
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• Assist with training of new technicians on the Driver Qualification Systems, internal processes, and federal regulations.

Requirements

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• High School Diploma or GED.
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• Ability to work in a fast-paced, high stress, deadline-oriented environment
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• High energy, approachable disposition, team oriented, flexible and efficient
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• 1-3 years general office experience
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• 2+ years customer service experience preferred
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• Proficient in MS Office Products (Word, Excel, Access, Outlook)
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• Must have excellent memory, be able to problem-solve, trouble shoot, and think outside the box
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• Must be able to self-prioritize, organize, multi-task and pay particularly close attention to details
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• Ability to work in an environment that does not revolve around a daily structured routine
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• Strong written/verbal communication skills, including tact and grammar
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• High level of confidentiality required.
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• Knowledge of transportation industry and State/Federal regulations a plus