Experienced Virtual Medical Assistant (Associate)

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include

• Managing patient scheduling for appointments, surgeries, and procedures
• Handling prescription refills and coordinating medications
• Performing insurance verification and supporting medical billing processes
• Maintaining and updating patient medical records
• Supporting telehealth consultations and virtual care coordination
• Facilitating communication between patients, families, and medical staff
• Providing general administrative and operational support to assigned clinics or providers

Requirements

Required Qualifications

• BS Nursing or allied health graduate (registered or underboard)
• Background working in a BPO healthcare account or clinical/hospital setting
• US healthcare insurance verification experience
• Prior HIPAA/PHI handling experience or HIPAA training
• Professional fluency in English (written and verbal)
• Able to work a fixed night shift
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

• Competitive Pay
• Paid training
• Annual salary increase
• 10% night differential & holiday pay
• Attendance bonus
• Career advancement & incentives
• Health & Protection
• Free HMO after training
• 1 free dependent (Year 1)
• Up to 2 dependents (under 5 years tenure)
• HMO upgrade at Year 5
• SSS, PAG-IBIG, PhilHealth
• Paid Time Off
• Service Incentive Leave (prorated)
• Sick & Vacation Leave
• Bereavement, Maternity/Paternity
• Solo Parent & Gynecologic Leave
• Tiered leave credits
• Convertible leave credits
• Financial & Long-Term Benefits
• 13th month pay (June & December release)
• No-interest cash advance (after 1 year, subject to conditions)
• FWD retirement fund (Year 4 eligible, Year 7 fully covered)
• Year-end performance incentive
• Milestone recognition packages
• Work Environment
• Company equipment + IT support
• Work-life balance
• Performance appraisal
• Continuous learning
• Inclusive, values-driven leadership