Customer Service Representative

• 🌊 Who We Are
• At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• The first interaction matters just as much as the work itself
• And a career here can be something you’re proud of—not just something you do

• We’ve built a company where people grow, customers trust us, and the bar is set high.
• ⚠️ Let’s Be Clear (Read This First)
• This is not for everyone.
• This is not just answering phones.
• This is not a low-energy, go-through-the-motions role.

This is a high-performance customer experience role where

• Empathy matters
• Urgency matters
• Communication matters

• You are the first impression of Seaside Plumbing.
• If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you.
• 👉 We are where the best come to become elite.
• 📞 What You’ll Do

As a Customer Service Representative at Seaside, you will

• Answer incoming calls and assist customers with scheduling and service needs
• Create a warm, professional, and reassuring experience for every caller
• Handle inbound and outbound communication via phone, email, and chat
• Follow up with customers to ensure needs are met and expectations are clear
• Navigate multiple systems to input and manage customer information
• Turn frustrated or uncertain customers into confident, loyal ones
• Work closely with dispatch and field teams to ensure smooth operations
• Maintain speed, accuracy, and attention to detail in a fast-paced environment

💪 What Success Looks Like Here

• Customers feel heard, cared for, and confident after speaking with you
• You respond quickly and follow through—every time
• You handle a high volume of calls without sacrificing quality
• You bring energy, empathy, and professionalism to every interaction
• You solve problems—not just route them
• You take ownership of your role and your results

• 🧠 What Makes This Role Different
• This is not just a call center job.

We invest heavily in

• Customer communication and experience training
• Personal and professional development
• Creating a team that actually supports each other

• You won’t just answer calls here—
• 👉 You’ll represent the brand and create meaningful experiences for customers.
• 💰 Compensation & Benefits
• We believe great people deserve to be taken care of.

• Competitive pay: $19–$22/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Performance-based bonuses
• Profit sharing
• Paid vacation, sick time, and holidays
• Ongoing paid training

• 👉 Very few companies offer what we offer. We mean that.
• 🧩 Who This Is For

This role is a great fit if you

• Genuinely enjoy helping people
• Are a strong communicator with a positive attitude
• Thrive in a fast-paced, multitasking environment
• Are organized and detail-oriented
• Take pride in doing things the right way
• Follow through and take ownership

🚫 Who This Is NOT For

This is NOT a fit if you

• Dislike talking to people or handling customer concerns
• Struggle with urgency or time management
• Get overwhelmed easily in fast-paced environments
• Avoid accountability or follow-through
• Prefer low expectations and minimal structure

📊 Performance Expectations

• Handle a high volume of calls (100+ per day)
• Maintain fast response times (speed to lead under 15 minutes)
• Ensure no missed leads or follow-ups
• Deliver consistent, high-quality customer interactions

🧠 Requirements

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly

⏰ Schedule

• Our call center operates between 8:00 AM – 8:00 PM, so flexibility is important. This role includes rotating Saturday shifts and occasional adjusted schedules to help support the team and customer demand.

📍 Location

• This is an in-person position operating out of Bishopville, Maryland
• We serve homeowners across the Eastern Shore of Maryland and Delaware.

• 💙 Our Values
• These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

• 🔥 Final Word
• There are easier customer service jobs out there.

But if you’re looking for

• Growth
• Opportunity
• A team that actually cares
• And a role where you make a real impact on people’s day

• 👉 This is where you raise your standard—and help others feel taken care of.
• 📩 Apply Now
• If you’re ready to be the voice that sets the tone for an incredible customer experience, we’d love to meet you.
• Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.