Assistant Call Center Manager

• 🌊 Who We Are
• At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• Leadership should be present, supportive, and accountable
• And a career here can be something you’re proud of—not just something you do

• We’ve built a company where people grow, customers trust us, and the bar is set high.
• ⚠️ Let’s Be Clear (Read This First)
• This is not for everyone.
• This is not just a support role.
• This is not sitting back and observing.

This is a high-performance leadership role where

• Coaching matters
• Accountability matters
• Execution matters

• You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.
• If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you.
• 👉 We are where the best come to become elite—and this is a pathway into leadership.
• 📞 What You’ll Do

As an Assistant Call Center Manager at Seaside, you will

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback for quality control and quality assurance
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results
• Keeping up with documentation, updating, and implementation of SOPs

💪 What Success Looks Like Here

• The team is booking efficiently and performing at a high level
• Calls are handled with empathy, urgency, and professionalism
• Coaching leads to measurable improvement
• The schedule stays full and optimized
• Team members feel supported and challenged
• You take ownership of team performance—not just your own

• 🧠 What Makes This Role Different
• This is not just a call center role.

We invest heavily in

• Leadership development
• Coaching and performance systems
• Creating strong, confident teams

• You won’t just support a team here—
• 👉 You’ll help lead one and grow into full leadership.
• 💰 Compensation & Benefits
• We believe great people deserve to be taken care of.

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

• 👉 Very few companies offer what we offer. We mean that.
• 🧩 Who This Is For

This role is a great fit if you

• Have experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Are organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role

🚫 Who This Is NOT For

This is NOT a fit if you

• Avoid giving feedback or holding others accountable
• Struggle in fast-paced environments
• Prefer working independently without team responsibility
• Lack urgency or follow-through
• Want a low-pressure role

📍 Location

• This is an in-person position operating out of Bishopville, Maryland

• 💙 Our Values
• These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

• 🔥 Final Word
• There are easier roles out there.

But if you’re looking for

• Growth
• Leadership opportunity
• A team that actually cares
• And a clear path to the next level

• 👉 This might be it.
• 📩 Apply Now
• If you’re ready to step into leadership and make a real impact, we’d love to meet you.
• Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.