Executive Casino Host - Domestic Market

Responsible for owning all aspects of strategic relationships with an assigned portfolio of VIP players. This role focuses on account development, relationship building, and delivering exceptional services both on property and through outbound contact. The Executive Casino Host is expected to cultivate long‑term, growth‑oriented relationships through a combination of in‑person engagement, phone outreach, and personalized service strategies.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
• Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
• Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
• Utilize transportation resources to support guests' needs.
• Participate in special events, social functions, and guest‑facing activities.
• Anticipate and respond to guest needs, including transportation, accommodation, and itinerary support.
• Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
• Establish, coordinate, and lead VIP events both on and off property.
• Handle difficult guest situations professionally, calmly, and with sound judgment.
• Exercise comping authority within established guidelines.
• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
• Support internal clients and maintain strong working relationships across departments.
• Identify opportunities to improve efficiency, service delivery, or business outcomes.
• Communicate program updates and changes to relevant stakeholders.
• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
• Stay informed on industry trends, market developments, and competitor activities.
• Continue developing skills to manage increasingly complex guest and business needs.
• Provide accurate, timely information and seek answers when needed.
• Adhere to all regulatory, departmental, and company policies and procedures.
• High school diploma or GED required; BSBA preferred.
• Three to five years of casino/hotel, customer service, host, or account management experience required (luxury service experience preferred).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to make independent decisions that enhance guest experience and program profitability.
• Strong time‑management skills with the ability to handle multiple tasks simultaneously.
• Proficiency with customer Point‑of‑Service systems.
• Excellent interpersonal, communication, problem‑solving, and analytical skills.
• Strong customer service orientation with a process‑driven mindset.
• Effective networking abilities and community engagement awareness.
• Professional appearance and hygiene.
• Strong written and verbal communication skills.
• Ability to apply sales techniques to maximize performance.
• Demonstrated ability to anticipate guest needs, build loyalty, and collaborate with others.
• Professionalism, composure, and strong functional knowledge.

Base Salary: $50,000-$75,000 per year, also bonus eligible

• Ability to stoop, bend, reach, kneel, twist, and grip items.
• Ability to move throughout all areas of the casino.
• Ability to operate effectively in stressful situations.
• Ability to read, write, speak, and understand English.
• Ability to respond to visual and auditory cues.
• Ability to work in small, shared office spaces.
• Ability to lift up to 25 lbs.
• Ability to tolerate varying noise levels, temperatures, crowds, illumination, vibration, and secondhand smoke.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Must be at least 21 years old
• Must be able to obtain a Virgina Lottery Gaming Badge