Senior Business Analyst

Principal Duties amp; Responsibilities: Workflow Document Engineering: Design, build, troubleshoot, and maintain agency documents, automated workflows, and forms using JavaScript and tools like Adobe Experience Manager (AEM), Adobe Workbench, or Adobe Designer. Data Analysis Systems Adaptation: Adapt automated systems to meet ORS operational needs, perform SQL-based data extraction, evaluate data quality, and build automated reporting solutions. System Testing Change Management: Conduct end-user acceptance testing (UAT), analyze system capabilities, anticipate software updates; impact, and adhere to agency change management protocols. Cross-Functional Collaboration: Manage and resolve help desk troubleshooting tickets while partnering with ORS leadership, IT technical staff, and third-party vendors to research and address system support issues. Stakeholder Inquiries Technical Communication: Respond to inquiries from agency leadership, Policy, and other entities requesting specific information on workflows, use cases, functionality, and metrics. Create clear system documentation and user guides, translating complex application logic into plain language for non-technical audiences.