Professional Intern for Student Hub

If you are a recent graduate seeking to build your skills and experience working at an institution of higher education, please consider the following opportunity. The Office of Advising Strategies (OAS) is looking for a Professional Intern to support UNM Student Hub operations (a Salesforce application), training, user support, system maintenance, testing, and related projects. This position provides on-the-job training and professional development for a recent graduate interested in higher education student success, technology, business processes, data, training, administration, and customer service. The selected candidate will work closely with the Student Hub team and campus partners to help users navigate Student Hub processes, coordinate training and communications, provide basic issue triage, maintain system content, and support testing and data-validation projects. The position requires the ability to adapt quickly to technology, communicate complex processes in an accessible way, work independently, and collaborate effectively with faculty, staff, students, and other campus partners. This is a fixed-term position, with a term end date 2 years from date of hire. This position will have a full-time schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. The individual selected for this position will: Coordinate Student Hub communications regarding training and onboarding, and system updates. Utilize email, Teams, and/or meetings to strategize communications as appropriate. Assist with the development and updating of Student Hub training videos and learning materials, including website updates as needed. Provide basic triage for faculty, staff, and students for basic Student Hub issues and case management and escalate larger or more complex issues to the Student Hub team as appropriate. Support Student Hub staff in the building, cleanup, and maintenance of basic system areas. Support projects requiring validation of large datasets. Test new or enhanced Student Hub features and provide comprehensive documentation of testing results.